Frequently Asked Questions

Yes, we offer room-only bookings. You can book directly at our Room Booking page.

Lake trips, elephant experiences, and jungle camping require booking in advance. For other activities, pre-booking is appreciated but not required.

Package bookings include all meals. Room-only prices do not include breakfast. However, we have a full-service onsite restaurant open from 7:30am to 8:30pm every day.

Infants up to 4 years are not allowed on overnight lake trips if they cannot swim and/or require constant supervision. We recommend the 'Full Day Lake Tour' for families with younger children. Please contact us for details.

After you select a room or package, we collect a deposit to confirm your reservation. Deposits can be paid via major credit cards and bank transfers. Learn more about our Payment and Cancellation Policies here

We will try our best to accommodate date changes. Please read our Cancellation Policies.

Payment is due at check out. Please note that we only accept cash. We have an ATM a short walk from the resort.

We apologize if our cash-only policy is inconvenient. Khao Sok is a cash-based community, meaning all services paid to the locals, for example, our guides, food providers, drivers etc. are in the form of cash.

Yes, we can arrange a pick-up from anywhere in Southern Thailand. You can find detailed travel instructions on our Getting to Khao Sok page.

Yes, we can provide a baby seat or a child seat. Please let us know your requirements when you make your reservation.

Surat Thani Airport is the closest to Khao Sok and Our Jungle House, about 1 hour 45 minutes (106 km) away. Krabi Airport, 155 km away, takes only about 30 minutes longer and offers more domestic and international flight options. Phuket Airport is 139 km or roughly 2.5 hours away, with convenient connections to a wide range of destinations.

Private transfers can be arranged at any time to suit your travel plans.

The easiest and most convenient way from Bangkok to Khao Sok is either fly to Surat Thani Airport or take the train to Phunpin Station (Surat Thani Train Station). There are also night buses direct to Khao Sok. You can find detailed instructions here.

Unfortunately, we are unable to arrange a pick-up from the Khao Sok bus stop. However, there is a taxi service available from the bus stop to Our Jungle House. The taxi fare ranges from 50-80 Baht per person.

That would depend on where you are coming from. For more detailed information on all transport options please visit our Getting Here page.

Check-in is from 2:00pm onward. Check-out is at 11:00am.

If you plan to arrive after 8:30pm, please inform us in advance.

The last ferries to Koh Tao, Koh Samui, and Koh Pha Ngan depart Surat Thani by 4:00pm.

If you are leaving from the resort, we can arrange a shared van or a private vehicle to take you to the ferry pier.

If your tour ends with a lake trip, our private transfer is the only reliable option to reach the pier on time. We'll collect your luggage and pick you up directly from the Cheow Lan Lake pier.

We are located 900 meters from the village. It is walkable and takes approximately 15 - 20 minutes.

The weather is warm, humid, and lush year-round, with frequent rain starting in May until mid-end of October. Thanks to the surrounding forest, temperatures often feel 5–10°C cooler than in other parts of Thailand. Pack light, breathable clothing and rain gear.

Yes, Khao Sok is a very safe place for tourists. You should always be mindful of your belongings and take common sense precautions. Take extra care on the lake and in the National Park.

Basic first aid is available at Our Jungle House, and the nearest clinic is just minutes away. For serious care, hospitals are in Phuket or Surat Thani. Bring essential medications, as local pharmacies are limited. While rooms lack fridges, we can store baby food, medicine, or snacks in our kitchen fridge upon request.

We have a gravel, uncovered parking area located before the reception area. Upon arrival, please drive to the reception area to unload your luggage and check in then park in the parking area.

Our Jungle House Restaurant is open daily from 7:30am to 8:30pm, serving breakfast, lunch, and dinner in a relaxed jungle setting. We offer a diverse menu with Thai and Western dishes, and gladly cater to vegetarian, vegan, and other dietary requirements—just let our staff know your preferences.

There is Wi-Fi in the common areas of the resort but not in the rooms. Mobile phone signal is fairly consistent throughout the property.

We recommend bringing lightweight clothing, comfortable walking shoes, swimwear, insect repellent, sunscreen, a reusable water bottle, and a rain jacket—especially during the wet season. Don't forget your camera, a flashlight or headlamp for jungle walks (also available at reception), and any personal medications you may need. A small daypack is useful for tours and hikes.

Unfortunately, pets are not allowed. Due to the surrounding rainforest and abundant wildlife, we aim to maintain a peaceful environment and minimize disturbances to nature, other guests, and your pet.