OJH Terms and Conditions

Disclaimer

Our Rooms

Our rooms are rustic, yet comfortable, designed to immerse you in nature — think treehouses, riverside bungalows, and jungle cottages. Built from natural materials, they feature open-air designs, mosquito nets, fans, private bathrooms, and balconies with views you cannot find anywhere else. Simple and eco-friendly, they offer a true jungle experience without unnecessary amenities like air-conditioning or TVs.

Lake Trips

Cheow Lan Lake is a remote and stunning destination, offering an unforgettable nature experience in one of the most untouched yet accessible parts of Thailand. Due to its remote location, amenities are basic and comfort standards are simpler than at Our Jungle House. We encourage you to adjust expectations accordingly and embrace the adventure. Large luggage should be stored with us beforehand, as boat space is limited. If you have onward travel plans after the lake tour, please let our team know in advance so we can help ensure a smooth connection.

Deposits and Payments

Booking

To confirm your reservation, we require a deposit, which will be deducted from your total bill when you check out. You can pay deposits with our secure online payment gateway.

Deposit

The following deposits are required to confirm your booking:

• 1000 THB per room, or 1000 THB per person for packages
• 1000 THB per transfer

For example, 2 people booking the 3D2N Discovery Package with a pickup from Krabi would require a 3,000 THB deposit.

Check-out Payments

We kindly ask that you settle your balance in cash using Thai Baht when checking out. There are several ATMs in Khao Sok village, just a short walk from Our Jungle House.

If you need to pay using a credit card, an additional 3% surcharge will be added to cover banking and processing fees.

Cancellation Policy

We can provide a letter on request to support any claims with your travel insurance.

A. For cancellations made more than 30 days prior to your scheduled arrival, we offer two options for handling your deposit:

• 1.) Credit: Your deposit can be credited without any additional costs and will remain valid for up to 2 years from the initial check-in date.
• 2.) Refund: If you choose to receive a refund, an administrative fee of 20% or a minimum of 400 THB per booking will be deducted. Refunds are processed at the end of each month.

Please note that when rescheduling or rebooking using a credit note, room availability is on a first-come, first-served basis. You may be required to cover any price differences as our room rates vary by type and season.

B. For cancellations made within 15 to 30 days before your arrival:

• You may choose to retain 50% of your deposit as credit for a future stay or request a refund of the same amount.

C. For cancellations made within 14 days of your arrival or in the case of a no-show:

• Deposits are non-refundable and cannot be used for future stays.

D. Cancelling Tours and Transfers

If you have booked activities or transfers, and cancel the service, charges will apply even if you still stay at the resort:

• Lake Tours: You must cancel at least 7 days before the tour date to avoid being charged in full.
• Other Tours and Transfers: If you cancel less than 48 hours before the scheduled time, the full cost will be added to your room bill.

Child Policy

Children aged 4 to 10 years are entitled to child discounts under the following circumstances:

• Child discounts apply only if the child is accompanied by two paid adults.
• Child discounts apply to all packages and many individual activities. See package & activity details for more information.

Infants
Children below 4 years old are considered Infants and stay free of charge at Our Jungle House if existing bedding is used. Infants are not allowed on overnight lake tours.