OJH Terms and Conditions

Disclaimer

Our Rooms

Our rooms are rustic, yet comfortable, designed to immerse you in nature — think treehouses, riverside bungalows, and jungle cottages. Built from natural materials, they feature open-air designs, mosquito nets, fans, private bathrooms, and balconies with views you cannot find anywhere else. Simple and eco-friendly, they offer a true jungle experience without unnecessary amenities like air-conditioning or TVs.

Lake Trips

Cheow Lan Lake is a remote and stunning destination, offering an unforgettable nature experience in one of the most untouched yet accessible parts of Thailand. Due to its remote location, amenities are basic and comfort standards are simpler than at Our Jungle House. We encourage you to adjust expectations accordingly and embrace the adventure. Large luggage should be stored with us beforehand, as boat space is limited. If you have onward travel plans after the lake tour, please let our team know in advance so we can help ensure a smooth connection.

Deposits and Payments

Booking

To confirm your reservation, we require a deposit, which will be deducted from your total bill when you check out. You can pay deposits with our secure online payment gateway.

Deposit

The following deposits are required to confirm your booking:

• 1000 THB per room, or 1000 THB per person for packages
• 1000 THB per transfer

For example, 2 people booking the 3D2N Discovery Package with a pickup from Krabi would require a 3,000 THB deposit.

Check-out Payments

We kindly ask that you settle your balance in cash using Thai Baht when checking out. There are several ATMs in Khao Sok village, just a short walk from Our Jungle House.

If you need to pay using a credit card, an additional 3% surcharge will be added to cover banking and processing fees.

Cancelation Policy

For room cancellations made more than 30 days prior to your scheduled arrival, we offer two options for handling your deposit:

• Credit: Your deposit can be credited without any additional costs and will remain valid for up to 2 years from the initial check-in date.
• Refund: If you choose a refund, an administrative fee of 20% or a minimum of 400 THB per booking will be deducted. Refunds will be processed at the end of each calendar month.

Please note that when rescheduling or rebooking using a credit note, room availability is on a first-come, first-serve basis, and you may be required to cover any price differences, as our room rates vary by type and season.

For cancellations made within 29 to 15 days before your arrival:

• 50% of your deposit can be retained for a future stay or refunded.

For cancellations made within 14 days of your arrival or in the case of a no-show:

• Deposits are non-refundable and cannot be used for future stays.

Upon Check-In at the resort

• Any changes to length of stay are fully charged.

Regarding tours and transfers:

• Lake Tours: All lake tour cancellations need to be done 7 days prior to the tour date to avoid being charged fully.
• Other Tours and Transfer: If you cancel a tour or transfer less than 48 hours before the scheduled time, the full cost will be added to your room bill.

This policy compensates for the resources and arrangements already made. However, we can provide a letter to support any claims with your travel insurance.