Frequently Asked Questions (FAQ)
Here are some commonly asked questions from our guests about Our Jungle House. If you have any further questions, feel free to reach out to us. We are happy to hear from you.
I would like to reserve a room in Khao Sok, how do I secure the booking?
We collect a deposit to confirm your reservation. The specific deposit amount depends on the booked services.
A deposit of 1,000 THB per room booking is required, for long stay bookings with more than 3 nights, a daily 1,000 /500 THB deposit applies per Treehouse / Bungalow booked.
Inbound Transfers and Private Basic Tour arrangements (Overnight Camping, Birdwatching, Private - Full Day and Overnight Lake Tours) require an additional 1,000 THB deposit per vehicle / person.
All Private Superior, Deluxe and Wildlife Explorer Lake Tours require a 50% deposit payment.
Walk-In and on Arrival Tours will require full payment to confirm the arrangement .
The deposit can be made with any major credit card, bank transfer or via PayPal.
Learn more about our Payment & Cancelation Policies Here.
What is the Check-in and Check-out time at Our Jungle House?
Check-in is at 14:00pm and check-out is at 11:00am
What if we arrive late at night? Can I check-in when I arrive?
Our Jungle House operating hours are from 7:30am to 8:30pm. If you plan to arrive after 8:30pm, please inform us upon reservation, or call us in advance to notify us on your arrival time.
Is breakfast included at Our Jungle House?
Unfortunately, we do not include breakfast as part of our room package because we would like to avoid food wastage from a buffet setup. Our restaurant offers different styles of breakfast with prices ranging from THB 80 to THB 200.
You can find Our Jungle House Menu here
What food options are offered at Our Jungle House in Khao Sok?
Our on-site Restaurant at Our Jungle House offers à la carte service for Breakfast, Lunch, and Dinner from 07:30am until 08:30pm. Our local chefs are preparing Thai and Western-influenced dishes with fresh and seasonal ingredients.
You can find Our Jungle House Menu here
Coffee, Tea and Snacks are served throughout the day, and evenings can be spent at Our Jungle Bar with a refreshing Cocktail or Mocktail until late.
Can we pay our remaining balance by credit card?
Upon checking out, please pay the balance of your expenses with cash. We apologize if our cash-only policy is inconvenient to our guests. However, Khao Sok is a cash-based community, meaning all services paid to the locals, for example, our guides, food providers, drivers, and etc. are in the form of cash. And since the nearest bank is an hour’s drive away, it makes sense to implement the cash-only policy.
In the case where you need to pay us via PayPal or credit card or via internet banking, a 4% handling fee is imposed.
Are the room and activity prices inclusive of tax?
Room and activity prices shown on the website DO NOT include the 7% VAT government tax. All food, drinks, tours, and accommodation are subjected to an additional 7% government VAT tax which will be added to your bill upon check out.
Do you have a parking area?
We have a gravel, uncovered parking area located before the reception area. Upon arrival, please drive to the reception area to unload your luggages and check in.
I've made a deposit but our plans have changed, is it possible to change our booking date?
We would like to accommodate your request but there is a cancellation policy that we follow. Please read more: here
Can we walk around the Khao Sok village or is it too far?
We are located 900 meters from the Khao Sok Town. It is walkable and takes approximately 15 - 20 min depending on your walking pace.
Do I need to make advanced bookings for activities now, or can book when I arrive?
Most of our tours and activities can be booked upon arrival. However, for Overnight Cheow Lan Lake tours, bird-watching and Khao Sok Jungle Camping trips, you are advised to make the bookings in advance to enable us to arrange for guides and to deal with logistics.
We are travelling with small children, are we able to do the Cheow Lan lake trip?
The youngest guests we have had on Overnight Lake Trips have been 2 to 3 years old but we usually recommend Full Day Trips for families with younger children or Private Overnight Trips for families. We have life jackets specifically for children available at Our Jungle House´s reception, please request them one day prior to your Cheow Lan lake departure.
I am travelling from/to Bangkok, what is the best way to get to Khao Sok?
The easiest and most convenient way from/to Bangkok to Khao Sok is either fly to Surat Thani Airport or take the train to Phunpin Station, you can find detailed travel instructions on our Getting to Khao Sok page.
What is the closest airport to Our Jungle House in Khao Sok?
Surat Thani Airport is the closest airport to Our Jungle House in Khao Sok, However, you can also check flight options for Krabi International Airport. The journey from Krabi to Khao Sok is only about 30 minutes longer than the Surat Thani-Khao Sok journey. But Krabi has more connecting flight options, which may better suit your travel plans.
After our Cheow Lan Overnight Lake Trip, we would like to go to Koh Tao, Koh Samui or Koh Phang Ngan, will that be possible?
All ferries to Koh Tao, Koh Samui or Koh Phang Ngan leave Surat Thani at or before 16:00. The only way to get to the Surat Thani piers on time is to use our private transfer. We will bring your luggage with us when we pick you up from the Cheow Lan lake pier to go directly to Surat Thani. Please book this transfer with our reception/tour desk at least one day before your trip.
Is it possible to arrange a late pick-up at 22:00 or later?
Private transfers can be arranged at any time convenient to your travel plans.
Do you provide a baby seat or car seat for private transfers?
Yes, we can provide a baby seat or child seat. Please let us know the age of your child at the time of booking if you require a baby or child seat.
Can you arrange pick up from Chumporn to Khao Sok?
Yes, we can arrange a pick-up from anywhere in Southern Thailand to Our Jungle House. You can find detailed travel instructions on our Getting to Khao Sok page.
Can you arrange pick up from the Khao Sok bus stop (Highway 401)?
Unfortunately, we are unable to arrange a pick-up from the Khao Sok bus stop. However, there is a taxi service available from the bus stop to Our Jungle House. The taxi fare ranges from THB50 to 80 per person.
What time is the last bus to Khao Sok?
Unfortunately, we do not have reliable information on the public bus schedule. However, we can help arrange a private transfer to Khao Sok from your location.
I don’t stay there, but can I book tours with you?
Current Entry Requirements to the Kingdom of Thailand (May 1st , 2022)
As of the 1st of May, 2022, the majority of entry requirements have been lifted. International travellers who are fully vaccinated will no longer be required to show proof of a pre-arrival
negative RT-PCR test nor undergo an arrival test. However travellers are still required to register for a Thailand Pass (via https://tp.consular.go.th/).
Once you have arrived in the Kingdom of Thailand, you are allowed to travel freely to any part of the country.
Here at Our Jungle House in Khao Sok, we are SHA+ certified and maintain social distancing in line with the Government recommended measures.
If you have any additional questions about the "New Normal" Travel environment, please do not hesitate to Contact Us.
We understand the difficulties involved in the current travel environment but hope to be able to welcome you here with us at Our Jungle Resorts for your stay amidst the pristine nature of Khao Sok National Park.
Stay with us for an unforgettable jungle experienceBook Now