Frequently Asked Questions
Here are some commonly asked questions from our guests about Our Jungle House. If you have any further questions, feel free to reach out to us. We are happy to hear from you.
I would like to reserve a room, how do I secure the booking?
We require a deposit covering the first night of your reservation and your inbound transfer (if applicable).
What is the Check-in and Check-out time?
Check-in is at 14:00 and check-out is at 11:00
What if we arrive late at night? Can I check-in when I arrive?
Our operating hours are from 7:30am to 8:30pm. If you plan to arrive after 8:30pm, please inform us upon reservation, or call us in advance to notify us on your arrival time.
Is breakfast included?
Unfortunately, we do not include breakfast as part of our room package because we would like to avoid food wastage from a buffet setup. Our restaurant offers different styles of breakfast with prices ranging from THB 80 to THB 200.
Can we pay our remaining balance by credit card?
Upon checking out, please pay the balance of your expenses with cash. We apologize if our cash-only policy is inconvenient to our guests. However, Khao Sok is a cash-based community, meaning all services paid to the locals, for example, our guides, food providers, drivers, and etc. are in the form of cash. And since the nearest bank is an hour’s drive away, it makes sense to implement the cash-only policy.
In the case where you need to pay us via PayPal or credit card or via internet banking, a 4% handling fee is imposed.
Are the room and activity prices inclusive of tax?
Room and activity prices shown on the website DO NOT include the 7% VAT government tax. All food, drinks, tours, and accommodation are subjected to an additional 7% government VAT tax which will be added to your bill upon check out.
Do you have a parking area?
We have a gravel, uncovered parking area located before the reception area. Upon arrival, please drive to the reception area to unload your luggages and check in.
I've made a deposit but our plans have changed, is it possible to change our booking date?
We would like to accommodate your request but there is a cancellation policy that we follow. Please read more: here
Can we walk around the Khao Sok village or is it too far?
We are located 900 meters from the Khao Sok Town. It is walkable and takes approximately 15 - 20 min depending on your walking pace.
Do I need to make advanced bookings for activities now, or can book when I arrive?
Most of our tours and activities can be booked upon arrival. However, for Overnight Cheow Lan Lake tours, bird-watching and Khao Sok Jungle Camping trips, you are advised to make the bookings in advance to enable us to arrange for guides and to deal with logistics.
We are travelling with small children, are we able to do the lake trip?
The youngest guests we have had on Overnight Lake Trips have been 2 to 3 years old. We have life jackets specifically for children. Please request the life jackets from our reception.
I am travelling from/to Bangkok, what is the best way?
The easiest and most convenient way from/to Bangkok is either fly to Surat Thani Airport or take the train to Phunpin Station, you can find detailed travel instructions on our Getting to Khao Sok page.
What is the closest airport to Our Jungle House?
Surat Thani Airport is the closest airport to Our Jungle House, However, you can also check flight options for Krabi International Airport. The journey from Krabi to Khao Sok is only about 30 minutes longer than the Surat Thani-Khao Sok journey. But Krabi has more connecting flight options, which may better suit your travel plans.
After our Overnight Lake Trip, we would like to go to Koh Tao, Koh Samui or Koh Phang Ngan, will that be possible?
All ferries to Koh Tao, Koh Samui or Koh Phang Ngan leave Surat Thani at or before 16:00. The only way to get to the Surat Thani piers on time is to use our private transfer. We will bring your luggage with us when we pick you up from the lake pier to go directly to Surat Thani. Please book this transfer with our reception/tour desk at least one day before your trip.
Is it possible to arrange a late pick-up at 22:00 or later?
Private transfers can be arranged at any time convenient to your travel plans.
Do you provide a baby seat or car seat for private transfers?
Yes, we can provide a baby seat or child seat. Please let us know the age of your child at the time of booking if you require a baby or child seat.
Can you arrange pick up from Chumporn?
Yes, we can arrange a pick-up from anywhere in Southern Thailand to Our Jungle House. You can find detailed travel instructions on our Getting to Khao Sok page.
Can you arrange pick up from the Khao Sok bus stop (Highway 401)?
Unfortunately, we are unable to arrange a pick-up from the Khao Sok bus stop. However, there is a taxi service available from the bus stop to Our Jungle House. The taxi fare ranges from THB50 to 80 per person.
What time is the last bus to Khao Sok?
Unfortunately, we do not have reliable information on the public bus schedule. However, we can help arrange a private transfer to Khao Sok from your location.
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